The socio-economic, technological and information environment in which academic and research libraries operate continues to change rapidly. The emergence of the Internet and its related technologies has prompted a momentous change in the way library users seek information, communicate and collaborate. Users are more aware of the possibilities of using technology and academic and research libraries face immense challenges with regard to how to offer services to such users effectively. Several conversations about how the libraries can manage this change are ongoing. This chapter discusses the salient issues arising from these conversations.


information as conversation
technostress ...

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