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Library Technology and User Services

Book Description

Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.

  • Delivered from academic, public, and school library media perspectives
  • Current and emerging technologies are discussed along with their current and future application in the field of library and information science
  • Technology planning and integration is explained using a systems design process with scenarios and case studies that are articulated in a step-wise, holistic fashion

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. List of figures and tables
  7. Acknowledgements
  8. Foreword
  9. About the authors
  10. Introduction
  11. Chapter 1: Stone tablets, paper and the Internet: the same old library?
    1. Abstract:
    2. Libraries 2.0
    3. Technology integration and user services
    4. Systems thinking and performance technology
    5. Library trends
    6. Foundations of information seeking and user services in information organizations
    7. Pulling it all together
  12. Chapter 2: Strategic planning, organizational goals and technology: what and for whom?
    1. Abstract:
    2. Needs assessment
    3. Strategic planning
    4. Goal 1: a vibrant, user-centered collection
    5. Strategic planning and world-class user services
    6. Creating a strategic plan
    7. Goal 1: quality online services and resources
    8. Goal 2: comprehensive career resources and services
    9. Goal 3: multi-faceted services and support for the homeless and indigent population
    10. Goal 4: world class youth and family collection and services
  13. Chapter 3: Customized fashion: finding the right fit
    1. Abstract:
    2. Hardware and software
    3. A public library
    4. An academic library
    5. A school library
    6. Library technology infrastructures and user services
  14. Chapter 4: Technology and budgeting
    1. Abstract:
    2. Prevention vs. reaction
    3. Quality vs. quantity
    4. Replacement vs. repair
    5. Zero-sum vs. line-item budgeting
    6. Using Excel for budgeting
    7. Prioritizing technology
    8. Budgeting trends
  15. Chapter 5: Evaluation: is technology meeting the needs of the organization’s users?
    1. Abstract:
    2. Formative and summative evaluation
    3. Informatics
    4. Evaluation method
    5. Building a logic model for outcomes-based evaluation
  16. Chapter 6: Emerging technology trends in libraries
    1. Abstract:
    2. Integrated library systems
    3. Metasearching and discovery tools
    4. Web 2.0
    5. E-books and e-readers
    6. Pay per view
    7. Consortia and group purchasing
    8. Media
    9. Meeting spaces
    10. Circulating devices
    11. Mobile
    12. Digitization
    13. Cloud computing
    14. Pervasive web usability and usability testing
    15. Virtual worlds
    16. Instructional literacy and technology
  17. Conclusion: user needs and library technology
  18. References
  19. Index