Evaluation: is technology meeting the needs of the organization’s users?
How do you know whether your technology infrastructure is meeting the needs of your users? This chapter goes in-depth on how to evaluate your organization’s performance through a variety of methods and identifying and collecting relevant data and information necessary to make informed, strategic choices. Concepts such as informatics and building a logic model for new programming are discussed with hands-on examples provided.
There are multiple ways to explore whether an organization’s technology is meeting the needs of its users: usage statistics, ...