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Lift, 2nd Edition by Robert E. Quinn, Ryan W. Quinn

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CHAPTER 8

IN FLIGHT: BECOMING OTHER-FOCUSED

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Hugh is a friend of ours who worked as a manager in a research facility at a Fortune 500 company. The company faced a serious recession and threats to its profitability, so its executive team downsized 193,000 of their 244,000 employees in only a few years. Hugh and the other remaining employees were shocked as well as uncertain—even fearful—about their future. Most of them became self-focused—a common reaction when people feel threatened. These employees would have benefited from empathy for each other, but instead some of the employees began to say bad things about each other, sabotage each other’s ...

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