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Light on Peacemaking by Thomas DiGrazia

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Part III

Advanced Issues

Chapter 8

When People Are the Issues—A Further Word About Difficult Mediation Conversations

Behind intimidating messages are simply people appealing to us to meet their needs.

Marshall Rosenberg

When the problem the peacemaker faces is not the issues but the ­participants themselves—that is, their fears, anger, pain, denial, anxiety, and other emotions are interfering with finding reasonable conflict solutions—the peacemaker must find the inner strength and resources to persevere on the pathway to helping the conflicted fine peace. As we can infer from the negotiation suggestions in prior chapters, the most important inner peacemaker resources are truth, integrity, and ability to educate participants.

One must educate ...

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