It is only with the heart that one can see rightly; what is essential is invisible to the eye.
—Antoine de Saint-Exupéry
I remember sitting in a meeting some years ago. A major change initiative was about to launch. The CEO said, “Does everyone understand what we’re going to do?” Everyone around the table nodded. “Everyone is in agreement. This is the way we’re going to do this?” Nods and agreement, all around. “Everyone knows what they are supposed to do, right?” Yep, everyone nodded again. “Okay, let’s get started.”
What do you think happened next?
Nobody did what they said they were going to do. In fact, some people actively undermined the project, telling peers and sub-ordinates that it was doomed to fail. ...