11

Be a Great Asker

image

The four greatest words in one’s vocabulary are, “What do you think?”

—ANONYMOUS

image

Some readers may wonder about the inclusion of chapters on the use of questioning in a book about listening. Although questioning is not the same as listening—nor is it a subskill of listening—we include two chapters on questioning because we think of listening and questioning as companion skills that are often used in tandem when a person is seeking information. Skilled communicators often alternate between adept questioning and respectful listening. ...

Get Listen Up or Lose Out now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.