Renderas:sect2. The Price of Poor Listening Skills
The opportunities for understanding or misunderstanding in a typical workday are countless. A working person spends at least 30 percent and sometimes as much as 60 percent of his or her day listening. If people in an organization have poor listening skills, the costs may be high and include many of the following:
wasted meeting time
inaccurate orders and shipments
inadequately informed, misinformed, confused, or angry staff and customers
wrong decisions on interviews
poor employee morale
Of course, poor listening is likely to affect people's private lives adversely too, and an unhappy private life may be a distraction or disaster that diminishes ...