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Bolton, Robert. People Skills Englewood Cliffs, New Jersey: Prentice-Hall, 1979.

Brownell, Judi. Building Active Listening Skills. Englewood Cliffs, New Jersey: Prentice-Hall, 1986.

Covey, Stephen R. The 7 Habits of Highly Effective People. New York: Simon & Schuster, 1989.

Eitington, J.E. The Winning Trainer. Houston, Texas: Gulf, 1984.

Elgin, Suzette H. The Last Word on the Gentle Art of Verbal Self-Defense. New York: Prentice-Hall, 1987.

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Hall, E.T. Beyond Culture New York: Anchor Books, 1977.

Hall, E.T. The Hidden Dimension. Garden City, New York: Doubleday, 1966.

Hall, E.T. The Silent Language. Westport, ...

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