O'Reilly logo

Living in Information by Jorge Arango

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER

3

Incentives

The next time you walk into a bank branch—even an old one, like One Montgomery—take some time to consider your behavior. You speak a certain way when you’re in a bank. You walk to certain areas in the space and not others. If there are other people waiting to be helped, you wait in line. Why do you act like this when you’re there? Does the organization of the environment have anything to do with your behavior? The answer to this question is yes: the environments you inhabit have an important effect on your behavior.

Since this is the case, it’s important to examine why you use and create different types of environments. You go to bank branches for different reasons than those that compel you to visit football stadiums. Banking ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required