210 ◾ Logics of Legitimacy
With minor adjustments to terminology in paraphrasing, New Public Service
values people in a collaborative and humanistic manner, not just productivity.
It serves citizens based on relationships of trust and collaboration, not customers. It
serves in the manner described in shared leadership theory rather than steers. It seeks
the public interest in the form of shared values discovered through public discourse,
not simply administrative or political directive. It uses deliberative and collabora-
tive methods of decision making rather than strategic and instrumental approaches.
It values citizenship over entrepreneurship as a role conceptualization. It recognizes
that accountability must include law, professiona ...