Logistics & Supply Chain Management, 5th Edition

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Service logistics

• What is a service?
• Buying performance
• The service dominant logic
• The trend to ‘servitisation’
• Implications of servitisation for logistics
• The critical role of capacity
• Service supply chain processes
• Managing the service supply chain

Usually when logistics and supply chain management issues are being discussed, the examples that come to mind will often be based around ‘physical’ products. However ‘service’ products have supply chains too and logistics management principles apply just as much in a service context as in the physical world. The published literature, with some notable exceptions, seems to confirm this tendency with much of the focus being on the issues surrounding the production, storage and distribution ...