The inspiration for this book came from you. Your requests for more information in a format you could take away and share with others led me to Bill Shaughnessy’s office with the suggestion of writing a book. Bill, and my manager Jeff Dossett, wholeheartedly encouraged me, and I’ve yet to decide whether to thank or curse them for that backing, as I truly did not know how much work this would be.

I’m privileged to have been under the tutelage of so many veterans in the book industry. I owe a profound debt to Nancy Muir whose coauthoring and (firm) guidance have been invaluable. She’s become a wonderful mentor and friend. Deep gratitude also goes to the Microsoft Press team: to Juliana Aldous and Lucinda Rowley who read the proposal ...

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