Lotus Instant Messaging/Web Conferencing (Sametime): Building Sametime Enabled Applications

Appendix B. Online customer support application example 463

Similar to the customer chat window, we use the ChatArea class to display the

chat transcript and standard AWT components for the input field and buttons.

The Send button performs the same function, sending a line of text to the

customer. The Send Page button brings up a dialog box with a predefined list of

URLs to send the customer. The Hang Up button terminates the chat, and the

Select All and Copy buttons allow the agent to easily copy the contents of the

chat transcript to the clipboard.

Agent attributes

The agent applet sets the attributes shown in Table B-2.

Table B-2 Agent applet attributes

Agent state machine

The agent applet has three states, as shown in Figure B-8 on page 464.

Attribute constant ID Type Description

STATE 1 INT Applet state

(1=ready,

2=responding to

chat, and

3=chatting)

NAME 2 STRING Agent name

CUSTOMER_NAME 3 STRING Name of the

current customer

COMPANY 4 STRING Company name of

the current

customer