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Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence
book

Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

by Joe Navarro, Toni Sciarra Poynter
February 2010
Intermediate to advanced content levelIntermediate to advanced
256 pages
5h 19m
English
HarperCollins Publishers
Content preview from Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

6

CURBSIDE APPEAL: MANAGING HOW YOUR ORGANIZATION IS PERCEIVED

AFTER A three-hour flight, a thirty-minute wait for my luggage, another twenty minutes at the rental car counter, and a ninety-minute drive down to Quantico, Virginia, I was bone tired. So, I imagine, were the other people in line ahead of me at the check-in counter of the motel in Stafford, Virginia. We stood like zombies beside our luggage, shaking our heads in disbelief, while the lone clerk on duty took phone call…after call…after call. “Okay, I’ll patch you…I’ll connect you…I’ll check….” Occasionally, between calls, he checked in a waiting guest. He was solo at the desk, doing the best he could. We tried to understand, but he was, after all, tending the phones and ignoring ...

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Publisher Resources

ISBN: 9780061969867Purchase book