CHAPTER TWENTY-ONE

Understand

LISTEN DEEPER

Ponder this: When you tune out, how do you miss out?

Why is there no end to the training courses on the subject of listening? Why do feedback surveys repeatedly tell managers that they are poor listeners? Why don’t we get it? We might believe that listening is a critical skill and that we’re already good at it. We don’t need lessons or reminders. Or do we?

Ivan understands me. He listens to me—and I feel understood. The more he listens, the stronger our relationship becomes. We have developed a huge amount of trust. With other bosses, I used to edit. I tell Ivan everything. As a result, he is never surprised. He has a better handle on things. Because of our bond, we are more creative, take bigger ...

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