Ponder this: Do you know what they really want?
When do you think most leaders ask questions like “What can I do to keep you?”
You’re right: it’s in the exit interview. At that point it’s typically too late. The talented employee already has one foot out the door!
Have you ever wondered why we ask great questions in exit interviews but neglect to ask early enough to make a difference? Love ’em leaders do ask. They ask early and often, they listen carefully to the answers, and they link arms with their talent to help them get more of what they want, right where they are.
A crucial strategy for engaging and retaining talent is having conversations with every person you hope will stay on your team. ...