Using Common Sense and Configuration Options

A reasonable number of problems can be solved by a suitable application of common sense. The biggest problem with this is that users appear to have a difficult time figuring out what sense is common, and what is not. I repeatedly have seen users who were convinced their problems were the fault of a program or machine, and were hopping mad at the system for treating them poorly. Most frequently, however, it turns out that they've mistyped some command or entered an incorrect parameter and fixing this also fixes the problem. Conversely, I've seen users who have spent hours fighting with a problem, firmly convinced that they were making some trivial error and were simply incapable of seeing it. Almost ...

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