CHAPTER 3ML/AI Features and Their Applications in Dynamics 365
TODAY ARTIFICIAL INTELLIGENCE IS transforming how we conduct our work and our lives by offering intelligent solutions to perform our personal and business tasks. It has swiftly taken over all sectors of business.
The Microsoft Dynamics 365 AI is intended to convert your business data into insightful information that can help you to accomplish more from the data and make well‐informed business decisions. In this chapter, we will cover how Microsoft Dynamics 365 with ML and AI can improve your business operations.
CUSTOMER INSIGHTS
Do you remember the last time you had a great experience buying any product or using any service? Of course, you do, because that experience made an impression on your memory. And eventually, you became a loyal customer. In today's digital transformation era, organizations are focusing on knowing their customers on a personal level and analyzing their needs and expectations for the improvement of the services or products they are offering. But to know your customers better you should have access to all their data, which is probably dispersed on different systems.
Wouldn't it be easy to have all this data in one place to analyze customer behavior and build a meaningful relationship with your customer by offering what they need and desire? That's the purpose of the customer data platform (CDP).
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