The importance and limitations of KPIs

Because of the problem of scale and the desire to make some amount of progress in making the collected data actionable, it is natural that some of the first metrics to be tackled for active inspection are those that are the best indicators of performance or operation. The KPIs that an IT organization chooses for measurement, tracking, and flagging can span diverse indicators, including the following:

  • Customer: Impacting metrics such as application response times or error counts
  • Availability: Oriented metrics such as uptime or mean time to repair (MTTR)
  • Business: Oriented metrics such as orders per minute, revenue, or number of active users

As such, these types of metrics are usually displayed, front ...

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