Using Speech with the Chatbot

Learning Objectives

By the end of this chapter, you will able to:

  • Set up Amazon Connect as a personal call center
  • Integrate the MarketNanny chatbot with Amazon Connect
  • Interact with the chatbot using voice and speech
  • Connect the custom bot with Amazon Connect

This chapter describes Amazon Connect services for interacting with chatbots using speech and voice.


In the previous chapter, you learned how to create the MarketNanny chatbot using the Amazon Lex service. You are able to interact with the chatbot using natural language speech via a textbox, and the chatbot is able to query an external service API to get the information to send back to you.

In this chapter, you will interact with the ...

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