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macOS Support Essentials 10.13 - Apple Pro Training Series: Supporting and Troubleshooting macOS High Sierraa, First Edition

Book Description

This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market.

 

Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration.

 

Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Acknowledgments
  6. Contents at a Glance
  7. Table of Contents
  8. About This Guide
  9. Installation and Configuration
    1. Lesson 1 Introduction to macOS
      1. Reference 1.1 macOS High Sierra 10.13
      2. Reference 1.2 What’s New in macOS High Sierra
      3. Reference 1.3 macOS History
    2. Lesson 2 Update, Upgrade, or Reinstall macOS
      1. Reference 2.1 macOS Installation Methods
      2. Reference 2.2 Prepare to Upgrade or Reinstall macOS
      3. Reference 2.3 Upgrade or Install macOS
      4. Reference 2.4 Troubleshoot Installation Issues
      5. Exercise 2.1 Prepare a Mac for Upgrade
      6. Exercise 2.2 Upgrade to macOS High Sierra
      7. Exercise 2.3 Erase a Mac and Install macOS High Sierra
      8. Exercise 2.4 Verify That macOS Is Installed Correctly
    3. Lesson 3 Set Up and Configure macOS
      1. Reference 3.1 Configure a New Mac
      2. Reference 3.2 Manage System Settings
      3. Reference 3.3 Inspect System Information
      4. Exercise 3.1 Configure a New Mac for Exercises
      5. Exercise 3.2 Configure an Existing Mac for Exercises
      6. Exercise 3.3 Configure System Preferences
      7. Exercise 3.4 Download Participant Materials for Classroom Use
      8. Exercise 3.5 Download Participant Materials for Independent Study
      9. Exercise 3.6 Install a Configuration Profile
      10. Exercise 3.7 Examine System Information
    4. Lesson 4 Use the Command-Line Interface
      1. Reference 4.1 Command-Line Basics
      2. Reference 4.2 CLI Navigation
      3. Reference 4.3 Manipulate Files in the CLI
      4. Reference 4.4 Manage macOS from the CLI
      5. Reference 4.5 Command-Line Tips and Tricks
      6. Exercise 4.1 Command-Line Navigation
      7. Exercise 4.2 Manage Files and Folders with Commands
    5. Lesson 5 Use macOS Recovery
      1. Reference 5.1 Start Up from macOS Recovery
      2. Reference 5.2 macOS Recovery Utilities
      3. Reference 5.3 Create a macOS Recovery Disk
      4. Exercise 5.1 Use macOS Recovery
      5. Exercise 5.2 Create a macOS Install Disk
    6. Lesson 6 Update macOS
      1. Reference 6.1 Automatic Software Updates
      2. Reference 6.2 Manually Install Updates
      3. Reference 6.3 Examine Installation History
      4. Exercise 6.1 Manually Install Software Updates in a Classroom Environment
      5. Exercise 6.2 Manually Install Software Updates Independently
      6. Exercise 6.3 Use Automatic Software Update
  10. User Accounts
    1. Lesson 7 Manage User Accounts
      1. Reference 7.1 User Accounts
      2. Reference 7.2 Configure User Accounts
      3. Reference 7.3 Restrict Local User Access
      4. Reference 7.4 Configure Login and Fast User Switching
      5. Exercise 7.1 Create a Standard User Account
      6. Exercise 7.2 Create a Managed User Account Using Parental Controls
    2. Lesson 8 Manage User Home Folders
      1. Reference 8.1 User Home Folders
      2. Reference 8.2 Delete User Accounts and Archive Their Home Folder Contents
      3. Reference 8.3 Migrate and Restore Home Folders
      4. Exercise 8.1 Restore a Deleted User Account
    3. Lesson 9 Manage Security and Privacy
      1. Reference 9.1 Password Security
      2. Reference 9.2 Manage Secrets in Keychain
      3. Reference 9.3 Use iCloud Keychain
      4. Reference 9.4 Manage System Security
      5. Reference 9.5 Manage User Privacy
      6. Reference 9.6 Approve Kernel Extensions
      7. Reference 9.7 Lock Your Screen
      8. Exercise 9.1 Manage Keychains
    4. Lesson 10 Manage Password Changes
      1. Reference 10.1 Change Known Passwords
      2. Reference 10.2 Reset Lost Passwords
      3. Reference 10.3 Manage User Keychains
      4. Reference 10.4 Secure Mac Startup
      5. Exercise 10.1 Reset Account Passwords in macOS Recovery
      6. Exercise 10.2 Reset Account Passwords
      7. Exercise 10.3 Observe Automatic Login Keychain Creation
      8. Exercise 10.4 Set a Firmware Password
  11. File Systems
    1. Lesson 11 Manage File Systems and Storage
      1. Reference 11.1 File Systems
      2. Reference 11.2 Mount, Unmount, and Eject Disks
      3. Reference 11.3 Inspect File System Components
      4. Reference 11.4 Manage File Systems
      5. Reference 11.5 Troubleshoot File Systems
      6. Exercise 11.1 View Disk and Volume Information
      7. Exercise 11.2 Erase a Disk
      8. Exercise 11.3 Repair Partitions and Volumes in Target Disk Mode
      9. Exercise 11.4 Repair Partitions and Volumes in Recovery Mode
    2. Lesson 12 Manage FileVault
      1. Reference 12.1 FileVault Introduction
      2. Reference 12.2 Enable FileVault
      3. Exercise 12.1 Turn On FileVault
      4. Exercise 12.2 Restart a FileVault-Protected Mac
      5. Exercise 12.3 Use a FileVault Recovery Key
    3. Lesson 13 Manage Permissions and Sharing
      1. Reference 13.1 File-System Permissions
      2. Reference 13.2 Examine Permissions for Sharing
      3. Reference 13.3 Manage Permissions
      4. Exercise 13.1 Create Items with Default Permissions
      5. Exercise 13.2 Test Permissions Changes
    4. Lesson 14 Use Hidden Items, Shortcuts, and File Archives
      1. Reference 14.1 Examine Hidden Items
      2. Reference 14.2 Examine Packages
      3. Reference 14.3 Use File-System Shortcuts
      4. Reference 14.4 Use File Archives
      5. Exercise 14.1 Navigate Hidden Items
  12. Data Management
    1. Lesson 15 Manage System Resources
      1. Reference 15.1 macOS File Resources
      2. Reference 15.2 System Integrity Protection
      3. Reference 15.3 Manage Font Resources
      4. Exercise 15.1 Manage Font Resources
    2. Lesson 16 Use Metadata, Spotlight, and Siri
      1. Reference 16.1 File-System Metadata
      2. Reference 16.2 Spotlight and Siri
      3. Exercise 16.1 Examine File Metadata
    3. Lesson 17 Manage Time Machine
      1. Reference 17.1 Time Machine
      2. Reference 17.2 Configure Time Machine
      3. Reference 17.3 Restore from Time Machine
      4. Exercise 17.1 Configure Time Machine
      5. Exercise 17.2 Restore Using Time Machine
  13. Applications and Processes
    1. Lesson 18 Install Apps
      1. Reference 18.1 Install an App from the App Store
      2. Reference 18.2 App Security
      3. Reference 18.3 Install Apps Using Software Packages and Drag-and-Drop
      4. Reference 18.4 Remove Installed Software
      5. Exercise 18.1 Install an App from the App Store
      6. Exercise 18.2 Use an Installer Package
      7. Exercise 18.3 Drag and Drop to Install an App
      8. Exercise 18.4 Remove Apps
    2. Lesson 19 Manage Documents
      1. Reference 19.1 Open Documents
      2. Reference 19.2 Save Documents
      3. Reference 19.3 Manage Automatic Resume
      4. Reference 19.4 Store Documents in iCloud
      5. Reference 19.5 Optimize Local Storage
      6. Exercise 19.1 Use Alternate Apps
      7. Exercise 19.2 Practice Auto Save and Versions
      8. Exercise 19.3 Manage Document Locking
      9. Exercise 19.4 Store Documents in iCloud
    3. Lesson 20 Manage and Troubleshoot Apps
      1. Reference 20.1 Apps and Processes
      2. Reference 20.2 Manage App Extensions
      3. Reference 20.3 Monitor Apps and Processes
      4. Reference 20.4 Troubleshoot Apps
      5. Exercise 20.1 Force Apps to Quit
      6. Exercise 20.2 Troubleshoot Preferences
      7. Exercise 20.3 Examine App Diagnostics
  14. Network Configuration
    1. Lesson 21 Manage Basic Network Settings
      1. Reference 21.1 Network Terminology
      2. Reference 21.2 Network Activity
      3. Reference 21.3 Configure Basic Network Settings
      4. Exercise 21.1 Connect to a Wi-Fi Network
      5. Exercise 21.2 Monitor Network Connectivity
    2. Lesson 22 Manage Advanced Network Settings
      1. Reference 22.1 Manage Network Locations
      2. Reference 22.2 Network Interfaces and Protocols
      3. Reference 22.3 Manage Network Service Interfaces
      4. Reference 22.4 Configure VPN Settings
      5. Reference 22.5 Configure Advanced Network Settings
      6. Exercise 22.1 Configure Network Locations
      7. Exercise 22.2 Configure Network Service Order
      8. Exercise 22.3 Configure VPN Settings
      9. Exercise 22.4 Advanced Wi-Fi Configuration
    3. Lesson 23 Troubleshoot Network Issues
      1. Reference 23.1 Troubleshoot General Network Issues
      2. Reference 23.2 Use Network Utility to Troubleshoot Network Issues
      3. Exercise 23.1 Troubleshoot Network Connectivity
  15. Network Services
    1. Lesson 24 Manage Network Services
      1. Reference 24.1 Network Services
      2. Reference 24.2 Configure Network Service Apps
      3. Reference 24.3 Connect to File-Sharing Services
      4. Reference 24.4 Troubleshoot Network Services
      5. Exercise 24.1 Configure a Network Service Account
      6. Exercise 24.2 Use File-Sharing Services
      7. Exercise 24.3 Troubleshoot Network Services
    2. Lesson 25 Manage Host Sharing and Personal Firewall
      1. Reference 25.1 Enable Host-Sharing Services
      2. Reference 25.2 Control Remote Computers
      3. Reference 25.3 Share Files with AirDrop
      4. Reference 25.4 Manage the Personal Firewall
      5. Reference 25.5 Troubleshoot Shared Services
      6. Exercise 25.1 Use Host-Sharing Services
      7. Exercise 25.2 Configure a Personal Firewall
  16. System Management
    1. Lesson 26 Troubleshoot Peripherals
      1. Reference 26.1 Peripheral Technologies
      2. Reference 26.2 Manage Bluetooth Devices
      3. Reference 26.3 Troubleshoot Peripheral Issues
      4. Exercise 26.1 Examine Peripherals Using System Information
    2. Lesson 27 Manage Printers and Scanners
      1. Reference 27.1 Printing in macOS
      2. Reference 27.2 Configure Printers and Scanners
      3. Reference 27.3 Manage Print Jobs
      4. Reference 27.4 Troubleshoot Print Issues
      5. Exercise 27.1 Configure Printing
      6. Exercise 27.2 Manage Printing
      7. Exercise 27.3 Troubleshoot Printing
    3. Lesson 28 Troubleshoot Startup and System Issues
      1. Reference 28.1 System Initialization
      2. Reference 28.2 User Sessions
      3. Reference 28.3 Sleep Modes, Logout, and Shutdown
      4. Reference 28.4 Use Startup Shortcuts
      5. Reference 28.5 Troubleshoot System Initialization
      6. Reference 28.6 Troubleshoot User Sessions
      7. Exercise 28.1 Examine System Startup
      8. Exercise 28.2 Use Startup Modes
      9. Exercise 28.3 Use Safe Mode
  17. Index
  18. Code Snippets