O'Reilly logo

Make Change Work: Staying Nimble, Relevant, and Engaged in a World of Constant Change by Randy Pennington

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 5

image

WHAT CHANGE LEADERS DO

Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better.

—Sydney J. Harris

THEY ARE DRIVING ME CRAZY!

Allan was at his wits’ end. The transformation team he was leading was in chaos. Their work was stalled, and the carefully crafted timeline for completing their project was in danger of being obliterated by discord, disagreement, and, in a few cases, near-mutiny.

His frustration leapt from the screen as I read his e-mail requesting a call. During the conversation, Allan talked about how well everyone worked together as they created the change management charter, identified stakeholders, created their plans, and began their work. The plan was a good one. A few of the team members were simply allowing their personal discomfort with the change to get in the way of the work to be done.

HE’S DRIVING US CRAZY!

The team was in chaos. Allan—yes, that one—was driving them crazy. He refused to deviate from the change management plan. When a team member disagreed with the next action to be taken, he threw the timeline and project scope back on the screen and reminded everyone of the upcoming deadline. When someone raised a concern or allowed any doubt to drift into his or her work, he ignored it.

From the team’s perspective, Allan was held captive by the project plan and wouldn’t ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required