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Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict by Monica Wofford

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Chapter 6

CLUES . . . That You Can Finally Hear

imageAfter their discussion of recognition styles and a bit of practice on how to share recognition differently with different team members, they took a break. This time Cybil didn’t even go to her office. She spent time talking with her colleagues and connecting, using her newfound knowledge. She wanted to share her more people-focused behavior rather than merely her task-oriented drive. She also confirmed with the trainer that they would be meeting a half hour after the class to go over her individual in-depth profile results.

When the group came back from break, the last section of the day’s class was spent on driving home the skills needed to use this information. The trainer had them write scripts for each personality preference, including what they had learned that day about recognition, communication, coaching, and strategies for addressing each personality preference, even when they were outside the workplace.

The trainer also had them match up common phrases and words that appealed more to one preference than another.

The Relaters connected “Get to the point” and “Avoid social chitchat at first” with Commanders, as well as “Make an appointment” and “Keep information sharing within the scheduled time whenever possible.” The Organizers practiced acknowledging the creative ideas of their Entertainer colleagues, realizing that it would ...

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