Claude had a question. “When you say 'design,' do you mean what the site looks like?” he asked.
“Yes,” I answered. “What it looks like and how it's used—the layout and the navigation.”
“Layout I understand,” Anita said, “but what do you mean by navigation?”
“How you move from page to page within the site,” I explained, pointing to a Web page I had up on the monitor. “How you find your bearings within the site. Links, menus, site maps—all that stuff.”
Claude was unimpressed. “Surely it's not that hard to do. Can't you just copy someone else's design?”
“Site design can be very hard if you do it from scratch,” I said. “You can spend days thinking about and preparing your site. In fact, you can waste a lot of time on the smallest ...