Make Their Day!, 2nd Edition

Book description

How is it that companies spend billions on recognition programs, yet most employees feel unrecognized? Here Cindy Ventrice zeroes in on what truly makes employees feel valued and lays out proven recognition tactics that will provide a genuine, lasting boost for your business. Ventrice demonstrates that integrating the intangible rewards people crave—praise, thanks, opportunity, and respect—into the daily routine is far more effective than typical recognition awards, events, perks, and privileges, and she shows exactly how to do it. Follow her advice and you'll save money while obtaining better results than ever before.

This second edition features new examples from innovative companies like Best Buy, Cisco Systems and Google, as well as detailing how to provide recognition in increasingly virtual workplaces, account for cultural differences in reward preferences, and ensure that rewards are perceived as fair and equitable.

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Foreword
  6. Preface
  7. Introduction: Real Results
  8. Part One: Employees Want to Love Their Work
    1. Chapter 1: Recognition that Works
      1. Missing the Mark
      2. What Makes Recognition Work
      3. The Elements of Recognition
    2. Chapter 2: Finding Recognition Everywhere
      1. Understanding the Motivation Connection
      2. Recognizing Purpose and Quality
      3. Recognizing Trustworthiness
      4. Recognizing Individual Value
      5. Recognition is Everywhere
    3. Chapter 3: Recognition Starts with Your Relationships
      1. Sticky Recognition
      2. Everything Else is Secondary
      3. Employees Have Their Say
      4. Filling the Other Guy’s Basket
      5. Creating Loyalty
      6. How do You Measure Up?
      7. The Dangers of Intracompany Competition
  9. Part Two: Whose Job is Recognition, Anyway?
    1. Chapter 4: Managing for the Greatest Impact
      1. The Most Important Role
      2. The 50/30/20 Rule
      3. The Manager’s Opportunity and Responsibility
      4. Building on the Relationship Foundation
      5. What Exceptional Managers Do
      6. Going it Alone
    2. Chapter 5: Leading with Vision, Visibility, and Momentum
      1. Developing a Recognition Culture
      2. Showing Value through Action
      3. Leading Recognition Programs
    3. Chapter 6: Partnering with Program Administrators
      1. The Administrator’s Supporting Role
      2. Their Good Intentions
      3. Leveraging HR’s Work
    4. Chapter 7: Making Recognition the Responsibility of Every Employee
      1. What One Person Can Do
      2. Understanding Peer Recognition
      3. Taking Responsibility
      4. A Simple and Effective Tool
    5. Chapter 8: Using Self-Recognition to Improve Quality
      1. Taking the Initiative
      2. Celebrating Recognition Days
      3. Using Individual Development Plans
      4. Adding Self-Recognition to the Mix
  10. Part Three: Making Recognition Work
    1. Chapter 9: Getting Specific and Relevant
      1. Lesson from a Fortune Cookie
      2. What do Values have to do with Recognition?
      3. Linking Goals to Individual Performance
      4. Specific Recognition Makes Their Day
    2. Chapter 10: Measuring for Results
      1. Why Measure?
      2. What to Measure?
      3. Collecting Data
    3. Chapter 11: Aligning Recognition with Culture
      1. Doing a Culture Check
      2. Considering Industry and Job Preferences
      3. Identifying Generational Preferences
      4. Dealing with a Dispersed Workforce
      5. Changes in Global Team Recognition
    4. Chapter 12: One Size Doesn’t Fit All
      1. Personalizing Individual Recognition
      2. The Process of Individualization
      3. Identifying the Contribution
      4. The Manager’s or Supervisor’s Responsibility
      5. Determining Personal Preferences
      6. Putting it All Together
      7. Case Study—Recognition Misses the Mark
    5. Chapter 13: Dealing with the Fairness Paradox
      1. Treating Everyone the Same
      2. The Four Rules of Fairness
      3. Setting Expectations
    6. Chapter 14: Recognition is a Work in Progress
      1. The Importance of Commitment and Planning
      2. Keeping One Ball in the Air
      3. Making a Plan
      4. Step 1: Determine the Current State of Recognition
      5. Step 2: Plan Your Recognition Strategy
      6. Step 3: Commit to a Continually Evolving Implementation
      7. Where do You Go from Here?
  11. Appendix: Sample Employee Surveys
  12. Resources
  13. Acknowledgments
  14. Notes
  15. Index
  16. About the Author

Product information

  • Title: Make Their Day!, 2nd Edition
  • Author(s):
  • Release date: May 2009
  • Publisher(s): Berrett-Koehler Publishers
  • ISBN: 9781576756201