Making it Work at Work: A Guide to Career Development and Fulfillment (Collection)

Hey, You Screwed Up Again!: Transforming Mistakes

I have a confession. A few weeks ago, I made a mistake—a real honest-to-goodness screw-up. I told a client that, based on my recent experiences on a similar project, an important piece of equipment that is needed for their project would require a nine-month lead time, putting its delivery well beyond the project deadline. Based on this advice, the client became very concerned, passed my information to his boss, and we began to look for other options that could meet their goals. A week later, though, I received a call from the general contractor, who told me that he researched the issue and found that this piece of equipment can actually be delivered in four months, well within the project ...