MAKING MEANING: How Successful Businesses Deliver Meaningful Customer Experiences
Steve Diller, Nathan Shedroff, and Darrel Rhea
New Riders1249 Eighth StreetBerkeley, CA 94710510/524–2178800/283–9444510/524–2221 (fax)
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Copyright © 2006 by Nathan Shedroff, and Cheskin
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