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Making Process Improvement Work for Service Organizations: A Concise Action Guide by Mary E. Sakry, Neil S. Potter

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D. Mini-Assessment Process

One method of tracking progress of an organization against an improvement framework is a mini-assessment. A mini-assessment obtains a quick snapshot of your improvement program. A mini-assessment is not an audit or a full process assessment, but rather a small check to determine progress. Results from the mini-assessment indicate how fast improvement is taking place so that you can detect any backsliding.

A mini-assessment is a process-focused, not a goal-focused, progress check. Therefore, other goal-oriented metrics should accompany it so that the mini-assessment is not the sole means of determining progress. When a process check is the sole measure of progress, it is easy for an organization to lose sight of the ...

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