9 Performance Management
The Ultimate Learning Technology Is Conversation
HUMAN MOMENTS
The Leadership & Organizational Development team of CAE (a global leader in training for the civil aviation, defense and security, and healthcare markets) was given the task of completely overhauling its performance management process. Manager Lisa Stedel-Smith describes the process of reinvigorating the review:
“It came out loud and clear in our employee surveys that our performance management process was not contributing to a positive employee experience. Our CEO said, ‘We need to blow this up,’ and gave us full support.”
CAE employees worked hard all year, but the once-a-year performance evaluation was focused on a five-point rating scale, not the ...
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