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Manage It! by Johanna Rothman

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Queen of Denial

images/schedulegames/denial.png
Figure 16. Queen of Denial

Some bosses just won’t face up to reality. You can tell them, “We can’t meet your schedule.”

They will look at you as if you haven’t said a word and tell you, “I’m sure if you just put your mind to it, you’ll meet the date.” While you sit there with your mouth open not knowing what to say, they will walk away as happy as can be that their schedule will be met. You have met Queen of Denial (see Figure 16, Queen of Denial).[15]

Denial occurs for a few possible reasons. The most common one I’ve seen is when the manager in question wants to encourage the project team. Sometimes, people are in denial ...

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