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Manage It! by Johanna Rothman

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Avoid These Mistakes When Outsourcing

I wanted to call this section “How to Outsource Successfully.” But I can’t. I can’t claim to have experienced true success on outsourced projects. I have managed outsourced projects where we met the date but did not save money. I’ve managed outsourced projects where we saved the money but did not deliver what the customers really wanted. And I’ve rescued too many outsourced projects where the defects overwhelmed the project team, the schedule was wishful thinking, and the project cost 200--500% more than the hoped-for budget.

If you have to use an outsourced team as part of your project, keep these tips[42] in mind:

  • Train the outsourcing staff. The outsourcing staff needs to know how the product works, ...

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