Whether you’re chairing a meeting or participating in one that’s important to you, communicating assertively will help you get your point across and keep control.
Assertiveness is an approach to communication that honours your own choices, as well as those of the person you are communicating with. It is not about being aggressive and steamrollering other viewpoints, but about seeking and exchanging opinions, developing a full understanding of the issues, and negotiating a win–win outcome.
To assess your level of assertiveness, ask youself:
Do you feel ‘put upon’ or ignored in your exchanges with colleagues? ...