8 Defusing tension within teams


Now for the final chapter in this team management crash course . . .

When any group of individuals comes together, there is the inevitable potential for disgruntlement, disagreement, and conflict. If such tensions are not tackled straight away, they can escalate out of control and disable a team.

Even if you follow the advice in the previous chapters to the letter, it doesn’t guarantee a tension-free team. The unexpected can still happen, so it is as well to have a way of defusing tension in a team—not only to prevent its collapse, but also to increase its creativity. It’s important to realise that defusing tension ...

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