- Purpose: The main purpose of this deliverable is to handover the open tasks to the support team
- Approach: On-premise
- Deliverable(s): Hyper care support, handover to support organization
- Tasks summary:
- Analysis of workload
- Sizing verification
- Fix and close open issues
- Handover operations responsibility
Hyper care support—in most projects, in the initial few days of support post go-live, the project team will be there to resolve and close any issues not covered by the core application support team. The hyper care support team will also undertake some workload analysis to make sure that the solution is used correctly.
