Management, 12th Edition

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. Dedication
5. About the Author
6. Preface
   1. Management 12e Philosophy
   2. Management 12e Pedagogy
   3. Management 12e Highlights
   4. Management 12e Teaching and Learning Resources
7. Acknowledgments
8. Contents
9. Contents
10. Features
11. Part One: Management
    1. 1: Introducing Management
       1. Working Today
       2. Organizations
       3. Managers
       4. The Management Process
       5. Learning How to Manage
       6. Further Reflection: Self-Awareness
       7. Self-Assessment: Career Readiness
    2. 2: Management Learning Past to Present
       1. Classical Management Approaches
       2. Behavioral Management Approaches
       3. Modern Management Foundations
       4. Further Reflection: Learning Style
       5. Self-Assessment: Managerial Assumptions
    3. 3: Ethics and Social Responsibility
       1. What Is Ethical Behavior?
       2. Ethics in the Workplace
       3. Maintaining High Ethical Standards
       4. Social Responsibility
       5. Further Reflection: Individual Character
       6. Self-Assessment: Terminal Values
12. Part Two: Environment
    1. 4: Environment, Innovation, and Sustainability
       1. The General or Macroenvironment
       2. The Specific or Task Environment
       3. Environment and Innovation
       4. Environment and Sustainability
       5. Further Reflection: Risk Taking
       6. Self-Assessment: Tolerance for Ambiguity
    2. 5: Global Management and Cultural Diversity
       1. Management and Globalization
       2. Global Businesses
       3. Culture and Global Diversity
       4. Global Management Learning
       5. Further Reflection: Cultural Awareness
       6. Self-Assessment: Global Intelligence
    3. 6: Entrepreneurship and New Ventures
       1. The Nature of Entrepreneurship
       2. Entrepreneurship and Small Business
       3. New Venture Creation
       4. Further Reflection: Self-Management
       5. Self-Assessment: Entrepreneurial Orientation Inventory
13. Part Three: Planning And Controlling
    1. 7: Information and Decision Making
       1. Information, Technology, and Management
       2. Information and Managerial Decisions
       3. The Decision-Making Process
       4. Issues in Managerial Decision Making
       5. Further Reflection: Self-Confidence
       6. Self-Assessment: Cognitive Style
    2. 8: Planning Processes and Techniques
       1. Why and How Managers Plan
       2. Types of Plans Used by Managers
       3. Planning Tools and Techniques
       4. Implementing Plans to Achieve Results
       5. Further Reflection: Time Management
       6. Self-Assessment: Time Management Profile
    3. 9: Control Processes and Systems
       1. Why and How Managers Control
       2. The Control Process
       3. Control Tools and Techniques
       4. Further Reflection: Resiliency
       5. Self-Assessment: Internal/External Control 22
    4. 10: Strategy and Strategic Management
       1. Strategic Management
       2. Essentials of Strategic Analysis
       3. Corporate-Level Strategy Formulation
       4. Business-Level Strategy Formulation
       5. Strategy Implementation
       6. Further Reflection: Critical Thinking
       7. Self-Assessment: Intuitive Ability
14. Part Four: Organizing
    1. 11: Organization Structures and Design
       1. Organizing as a Management Function
       2. Traditional Organization Structures
       3. Horizontal Organization Structures
       4. Organizational Designs
       5. Further Reflection: Empowerment
       6. Self-Assessment: Empowering Others
    2. 12: Organization Culture and Change
       1. Organizational Cultures
       2. Multicultural Organizations
       3. Organizational Change
       4. Further Reflection: Tolerance for Ambiguity
       5. Self-Assessment: Change Leadership IQ
    3. 13: Human Resource Management
       1. Human Resource Management
       2. Attracting a Quality Workforce
       3. Maintaining a Quality Workforce
       4. Further Reflection: Conscientiousness
       5. Self-Assessment: Performance Appraisal Assumptions
15. Part Five: Leading
    1. 14: Leading and Leadership Development
       1. The Nature of Leadership
       2. Leadership Traits and Behaviors
       3. Contingency Approaches to Leadership
       4. Personal Leadership Development
       5. Further Reflection: Integrity
       6. Self-Assessment: Least-Preferred Coworker Scale
    2. 15: Individual Behavior
       1. Perception
       2. Personality
       3. Attitudes
       4. Emotions, Moods, and Stress
       5. Further Reflection: Ambition
       6. Self-Assessment: Internal/External Control
    3. 16: Motivation Theory and Practice
       1. Individual Needs and Motivation
       2. Process Theories of Motivation
       3. Reinforcement Theory
       4. Motivation and Job Design
       5. Further Reflection: Engagement
       6. Self-Assessment: Student Engagement Survey
    4. 17: Teams and Teamwork
       1. Teams in Organizations
       2. Trends in the Use of Teams
       3. How Teams Work
       4. Decision Making in Teams
       5. Further Reflection: Team Contributions
       6. Self-Assessment: Team Leader Skills
    5. 18: Communication and Collaboration
       1. The Communication Process
       2. Improving Collaboration Through Communication
       3. Managing Conflict
       4. Managing Negotiation
       5. Further Reflection: Communication and Networking
       6. Self-Assessment: Conflict Management Strategies
16. 19: Operations and Services Management
    1. Operations Management Essentials
    2. Value Chain Management
    3. Service and Product Quality
    4. Work Processes
    5. Further Reflection: Strength and Energy
    6. Self-Assessment: Personal Numeracy
17. Management Cases for Critical Thinking
18. Self-Test Answers
19. Glossary
20. Endnotes
21. Case Endnotes
22. Organization Index
23. Name Index
24. Subject Index