Subject Index
A
Absenteeism, 389
Accommodation, 472
Accommodative CSR strategy, 76
Accountability, 15
Achievement-oriented leadership style, 363
Acquired needs theory, 408–409
Active listening, 468
Adaptive organizations, 285
Administrative principles, 34, 36
Administrators, 15
Africa, regional economic alliance, 116
Age Discrimination in Employment Act of 1967 (ADEA), 325, 326
Agency theory, 146
Agenda setting, 22
Agreeableness, as Big Five personality trait, 384
Airline Deregulation Act of 1978, C-26
Airline industry
boarding passengers, 164
as oligopoly, 248
SWOT analysis, 247
Alternative dispute resolution, 478
The Amazing Race (TV show), 124, 148
Americans with Disabilities Act of 1990 (ADA), 325, 326
Amoral managers, 69
Analytical competency, 163
Analytics, 45, 163, 165, 169, C-32
Anchoring and adjustment bias, 182
Angel investors, 154
Arbitration, 478
Assessment centers, 333
Asset management, 230
Attitudes, 388
Attribution, 380
Authoritarianism, 386
Authority-and-responsibility principle, 286
Auto racing, 430, 442, 457, C-34–C-35
Autocratic leadership style, 359
Automobile industry
product organization structures, 275
strategic alliances, 255
two-tier wage contracts, 349, C-26–C-27
wage and benefits issue, 257
Availability bias, 181
Avoidance, 472
B
Baby boomers, 39, 89, 90, 422, 463, C-10
Balance sheets, 230
Balanced scorecards, ...
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