Chapter 1 Chapter 1

  1. 1. J. Welch and S. Welch, “An Employee Bill of Rights,” Bloomberg BusinessWeek, March 16, 2009, p. 72.

  2. 2. R. Goffee and G. Jones, “Creating the Best Workplace on Earth,” Harvard Business Review, May 2013.

  3. 3. R. Feintzeig, “Building Middle-Manager Morale,” Wall Street Journal, August 8, 2013, pp. B1+.

  4. 4. R. Beck and J. Harter, “Why Great Managers Are So Rare,” Gallup Business Journal [businessjournal.gallup.com], March 25, 2014; E. Frauenheim, “Managers Don’t Matter,” Workforce Management Online, April 2010; and K. A. Tucker and V. Allman, “Don’t Be a Cat-and-Mouse Manager,” The Gallup Organization [www.brain.gallup.com], September 9, 2004.

  5. 5. “Work USA 2008/2009 Report: Driving Business Results through Continuous ...

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