Chapter 13 Dealing with the News Media
Some people are simply better than others at saying what they mean and sounding sincere in the process. When a Starbucks manager called the police to evict two men who had entered a Philadelphia coffee shop to discuss a real estate deal, the cops didn’t just tell them to move along. They handcuffed the men and took them into custody. Of course, the two men were black, feeding a continuing narrative about American business and police harboring a long-standing bias against people of color. Upon viewing bystanders’ videos of the incident, Starbucks’ CEO Kevin Johnson described the scene as “very hard to watch.”
He and Howard Schultz, former CEO and executive chairman of Starbucks, ...
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