Case 1.1: AirbnbScaling Safety with Rapid Growth
The Lopez Incident
When 19-year-old Jacob Lopez traveled overseas to Madrid in July 2015, he anticipated an enjoyable trip and planned to stay at an Airbnb property. His decision to book an Airbnb in Madrid stemmed mainly from his great experience at an Airbnb property in Brazil just a year prior.1,2
Lopez arrived in Madrid on July 4 and met his host, who turned out to be transsexual, at the subway near the property. The host walked with Lopez to the apartment and, upon arrival, locked the main door to the unit. Then, according to Lopez, the woman ordered him to perform a series of sexual acts. Lopez initially refused to obey. He was scared for his life after the ...
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