Case 2.2: Accenture PLCManaging Employee Trauma and the Reality of Content Moderation
Introduction
Late one evening in 2018, mental health counselor Izabela Dziugiel received a completely unexpected call. She had been contracted by the consulting firm Accenture to help content moderation employees deal with the emotional effects of reviewing disturbing content. Further, she knew that an after-hours call was never a good thing. The employees that were responsible for reviewing this intense content were not well-equipped for a job like that, and the long-term effects of extended exposure to this content were still relatively unknown. She waited anxiously for the person on the other end of the line to say something. ...
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