Case 5.3: Cerner CorporationA Stinging Office Memo Boomerangs
We are getting less than 40 hours of work from a large number of our KC-based EMPLOYEES. The parking lot is sparsely used at 8 a.m.; likewise at 5 p.m. As managers – you either do not know what your EMPLOYEES are doing; or YOU do not CARE.
I will hold you accountable. You have allowed this to get to this state. You have two weeks. Tick, tock.
Neal L. Patterson, CEO Cerner Corporation
April 5, 2001: The New York Times by Edward Wong. The only things missing from the office memo were expletives. It had everything else. There were lines berating employees for not caring about the company. There were words in all capital letters like “SICK” and “NO ...
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