CHAPTER 7

METAMORPHOSING MANAGEMENT

Only the very wisest and the very stupidest never change.

[Confucius]

There is an enormous literature and consulting practice aimed at helping managers deal with major changes in their organisations – turnaround, revitalisation, downsizing, etc. Most of this is about ‘managed change’. Be careful: the point can well be made – done articulately in our first reading, by Jim Clemmer – that this term is an oxymoron. Change should not be ‘managed’, he suggests, at least when this word is used to mean forced, made to happen. Maybe the best way to ‘manage’ change is to just let it happen – to set up the conditions whereby people will follow their natural instincts to experiment and transform behaviour.

That’s ...

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