15 Digital transformation in IOs – toward a human-centered approach
Daniele Alesani, Greta Nasi, and Sara Manni
15.1 Introduction
In this chapter, we discuss international organizations’ (IOs’) ongoing digital transformation and describe the evolving impact of a new generation of technologies, commonly associated with the notion of “Fourth Industrial Revolution” (FIR) on how they manage operations, deliver programs, and advocate for their mission.
Our discussion then focuses on the IOs’ maturity to digitalization; this notion is fundamental as FIR technology sees the boundaries between humans and machines in decision-making and control dynamics being constantly redefined. More specifically, we articulate the ...
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