Chapter 10. Managing Talent
The talent management approach of an SMO must establish an attraction, selection, development, and work assignment process that gets the right people into key jobs. This, of course, is much easier to say than to do. It requires the effective operation and integration of a number of systems, including those for recruiting and selection, pay, performance management, and development and career management. Together they should lead to talent management decisions that are made with the same rigor, logic, and strategic attention as are decisions about financial investments, consumers, products, services, and technology.
One of the major differences among CCOs, HIOs, and SMOs is how important talent is to their success and ...
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