CHAPTER 4

Managing Up, Down, and All Around!

Chapter Overview

Being a manager involves supervising and leading the team of people who report to you, and communicating clearly what you expect them to do. In Chapter 2 we looked at how you take charge and get started in that part of your role, and continued in Chapter 3 with structured techniques to help you plan and organize. Now, let us consider other important people in your new world of management.

It is vitally important that you build a positive relationship with your boss and ensure you are meeting your boss’s needs and expectations of you. Those you work with as colleagues and peers also are important in your work world. We explore ways for you to build and sustain important relationships ...

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