CHAPTER 2

Hiring and Engaging People in a Culture of Well-Being

Chapter Overview

Health care is all about people, who deliver treatment and keep the organization running effectively to meet the needs of the people we serve, our patients. In this chapter, we focus on these crucial human resources, the people who do the work on the team you manage. We will look at the value of creating a great place to work and the profile of a health care organization that built a work culture where people can thrive.

Then, we examine the specific things you need to do to hire people and get them started in their work on your team. We will look at how you hire, engage, and retain these people to do their best work. We show you the value of your human resources ...

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