TWENTY

Communicate with Clarity

EIGHTY-FIVE percent of managerial success is contained in the manager's ability to communicate effectively with others. Almost all problems in all relationships, including business and personal relationships, are communications problems.

You have probably had the experience of listening to a person talk at length about a product, service, problem, or a course of action and afterward you still had no idea what he was talking about. This is why clarity is so important in communication. You must be perfectly clear about what it is you want to say, and then be clear in the way that you say it or communicate it to another person.

The Process of Communicating

In a communication, there is a process that takes ...

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