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Management von Service-Level-Agreements, 2nd Edition by Robert Scholderer

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Literatur

[Abeck und Scholderer 1999] ABECK, S.; SCHOLDERER, R.: Integriertes Management vernetzter Systeme. dpunkt.verlag, 1999.

[Abeck und Scholderer 2000] ABECK, S.; SCHOLDERER, R.: Integrated Management of Networked Systems. Morgan Kaufmann, 2000.

[Aguila 2005] AGUILA, M.: Konzept zur Standardisierung von SLAs in Konzernen unter besonderer Berücksichtigung von Web Services. Diplomarbeit Johann Wolfgang Goethe-Universität, Frankfurt am Main, 10/2005.

[Andenmatten 2008] ANDENMATTEN, M.: ISO 20000: Praxishandbuch für Servicemanagement und IT-Governance. Symposion Publishing, 2008.

[Bahli und Rivard 2003] BAHLI, B.; RIVARD, S.: A Validation of Measures Associated with the Risk Factors in Information Technology Outsourcing. Proceedings of the ...

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