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Managers as Mentors, 3rd Edition by Marshall Goldsmith, Chip R. Bell

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Do You Look to Your Protégé Like You Are Listening?

Try this the next time you need to listen to someone: imagine that you’re a newspaper reporter from another culture sent here on assignment to get the story and report it. Your readers cannot see, hear, or feel this story except through your words. They also know nothing about the culture; you must rely on every tiny clue, nuance, and symbol to get the story right.

Your first interviewee is sitting before you, talking. It is your protégé. Now in your role as a foreign reporter, describe every subtlety in the protégé’s tone, gesture, or expression. Notice especially the eyes—what have been called the “windows to the soul.” Pretend you do not know this person and are hearing her speak to you for ...

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